Terms of Service

By creating an account or using PIT (Project Issue Tracker) (“Service”) you agree to these Terms. If you are using the Service on behalf of an organization you represent that you have authority to bind that organization.

PIT (Project Issue Tracker) provides project management and CRM tooling, including optional integrations with third-party providers (Google, Microsoft, HubSpot). Integrations operate under the provider's own terms in addition to ours.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized access.

You agree not to:

• Use the Service to send spam, phishing, or unsolicited bulk email.
• Upload malware or attempt to probe, scan, or compromise the Service.
• Reverse-engineer, resell, or sublicense the Service except as permitted by law.
• Violate the acceptable-use policies of any connected provider (Google, Microsoft, HubSpot).
• Process personal data in a way that violates applicable law.

You retain all rights to data you upload, create, or connect. You grant us a limited license to process that data strictly to operate the Service on your behalf. See the Privacy Policy for specifics.

When you connect a third-party provider (Gmail, Outlook, HubSpot, etc.) you authorize us to access that provider using the OAuth scopes you approve. You can revoke access at any time. We are not responsible for outages, API changes, or policy changes by those providers.

If the Service includes paid plans, fees are disclosed at purchase and billed in advance. Non-payment may result in suspension. Unless stated otherwise, fees are non-refundable.

You can close your account at any time. We may suspend or terminate accounts that violate these Terms, threaten the stability of the Service, or go unpaid. On termination we delete your data per the Privacy Policy retention schedule.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID IN THE PRIOR TWELVE (12) MONTHS, OR USD $100 IF YOU HAVE NOT PAID. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

You agree to defend and indemnify us against claims arising from your misuse of the Service or violation of these Terms.

We may update these Terms. Material changes will be announced in-app at least 14 days before they take effect. Continued use after that constitutes acceptance.

These Terms are governed by the laws of the jurisdiction in which we are principally established, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of that jurisdiction.

Questions? legal@projectissuetracker.com